These Terms form a binding agreement between you and Yash Aggarwal, an individual sole proprietor based in New Delhi, India and operating the Lovlio service (“Lovlio”, “we”, “our”, “us”) — the operator of the Lovlio website, builder, and published keepsake sites (the “Service”). By creating an account, publishing a Site, or paying us via Razorpay, you accept these Terms.
1. Eligibility
You must be at least 18, capable of entering a binding contract under Indian law, and using a Google account you own and control.
2. The Service
Lovlio lets you create a personalised keepsake website (a “Site”) from one of our templates and share its public URL. Some templates are free; others have a one-time price. See the Pricing page.
3. Plans, pricing and payments
- One Razorpay charge entitles you to publish one Site of one paid template, for the duration listed on the Pricing page. It does not entitle you to additional Sites or other templates.
- Prices are in INR, inclusive of applicable taxes. The price shown at checkout is the price you are charged.
- Payments are processed by Razorpay; we never receive or store your card / UPI / net-banking credentials. If a payment is reversed (chargeback or otherwise), the corresponding Site may be unpublished and your account may be suspended.
4. Your content
You retain ownership of everything you upload, type, or submit to the Service (“Your Content”). You grant us a worldwide, non-exclusive, royalty-free licence to host, store and display Your Content solely to provide the Service to you. We do not use Your Content for marketing, AI training, or any other purpose unrelated to providing the Service.
4.1 You are responsible for what you upload
You are solely responsible for ensuring you have the right to use any photo, image, music, audio clip, video, lyric, quotation, font, or other third-party material you upload to or include in a Site. By uploading such material you confirm that either (a) you own it, (b) you have permission from the rights-holder, or (c) your use is permitted by applicable law (for example, fair dealing under the Copyright Act, 1957).
Lovlio is an intermediary within the meaning of Section 2(1)(w) of the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. We do not pre-screen user-uploaded content and we are not responsible or liable for any copyright, trademark, publicity, privacy or other third-party-rights infringement caused by Your Content. If you upload copyrighted material — including songs, photos, video clips, or any other protected work — without authorisation, you alone are responsible for the consequences and you agree to indemnify us per §10.
If you are a rights-holder and believe content on a Lovlio Site infringes your rights, write to support@lovlio.in with (i) the public Site URL, (ii) a description of the infringing material, (iii) proof of your rights, and (iv) your contact details. We will review and act in accordance with the IT Rules, 2021, including removing the offending content where required.
4.2 What you must not upload
You agree not to upload, publish, or share content that:
- is unlawful under Indian law — obscene, pornographic, paedophilic, defamatory, hateful, threatening, or otherwise prohibited;
- infringes another person's intellectual-property, publicity or privacy rights (including photos of someone without their consent);
- impersonates another person;
- contains malware or anything intended to disrupt others' systems;
- violates the Information Technology Act, 2000, the IT Intermediary Rules, 2021, or any other applicable law.
We may, without prior notice, remove any content we reasonably believe to be in breach of this section, suspend or terminate the offending account, and report it to the appropriate authorities.
4.3 Public links
When you publish a Site the URL is unguessable but publicly accessible to anyone who has it. Do not include anything you would not be comfortable being shared on by your recipient.
5. Site duration, deletion and refunds
Each Site has a duration determined by its template plan (Free / Standard / Premium / Super Premium); see the Pricing page. When a Free or Standard Site expires, the public URL stops rendering it and you can no longer edit, re-publish or share it. You can delete a Site at any time (paid + currently-live Sites require an extra confirmation). Refund terms are on the Refund Policy page; in short, paid Sites are non-refundable once published, except for duplicate charges, verified technical failures on our side, and unauthorised charges.
To delete your entire account, write to support@lovlio.in. We remove the account within 30 days, except where law requires longer retention.
6. Our intellectual property
The Lovlio name, logo, website, builder, template designs and underlying code are owned by us or our licensors. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for personal, non-commercial keepsakes. You may not resell our templates, reverse-engineer the Service, or use our materials to build a competing product.
7. Suspension and termination
We may suspend or terminate your access, with or without notice, if you breach these Terms, if your payment is reversed or fraudulent, or if we are required to do so by law. You may stop using the Service at any time by deleting your Sites and your account.
8. Disclaimers
The Service is provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all warranties (express, implied or statutory), including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the Service will be uninterrupted, error-free or secure.
9. Limitation of liability
To the fullest extent permitted by law, our aggregate liability for any claim arising out of or related to the Service, in any 12-month period, shall not exceed the greater of (i) the amount you paid us in that period, and (ii) INR 1,000. We are not liable for any indirect, incidental, special, consequential or punitive damages, including loss of profits, data or goodwill.
10. Indemnity
You agree to defend, indemnify and hold us harmless from any claims, damages, liabilities, costs and expenses (including legal fees) arising out of (a) your breach of these Terms, (b) your violation of any law or third-party right, including infringement of copyright or other intellectual-property rights, or (c) Your Content.
11. Governing law and disputes
These Terms are governed by the laws of India. Before filing any court proceeding, you agree to write to support@lovlio.in with the details of the dispute and to try in good faith to resolve it within 30 days. If unresolved, the courts at New Delhi, India, shall have exclusive jurisdiction.
12. Changes
We may update these Terms. The “Last updated” date above reflects the latest change; material changes will be highlighted on the website before they take effect. Your continued use of the Service after the effective date means you accept the updated Terms. Questions: support@lovlio.in.